Refund Policy

Welcome to Oomph Asia!

These return and refund policy outline the rules and regulations for the use of Oomph cafe asia sdn bhd’s Website, located at https://oomphasia2u.com.

Effective Date: 1st November 2020

Products and Goods sold are STRICTLY NOT REFUNDABLE except for the following: –

  • Product delivered in a damaged or defective condition;
  • Product delivered is expired; or
  • Product delivered is different from the Order that was placed.

The Customer is required to contact us within twenty-four (24) hours from the date and time of receipt of the Product(s) for the purposes of return or refund of the Product(s).

Subject to and provided always that the Customer shall return to us the Product(s) unused and in its original condition, quantity and packaging as it first delivered to the Customer together with the proof of Delivery Order, Payment and Receipt of the Product(s). Product(s) which is defrosted, cooked, processed or changed in any form from its original condition is STRICTLY NOT RETURNABLE or REFUNDABLE.

For avoidance of doubt, we DO NOT ENTERTAIN any request for return or refund for the following: –

  • Any Product(s) that is not tasty;
  • Any Product(s) that does not look good, fresh or aesthetically pleasing; and
  • Any Product(s) that does not stored in the stipulated requirements as per the Product’s labels.

For customers who have purchased the “30 Days Fitness Program”, any request for the refund of the Program is SUBJECT STRICTLY to customers providing us all supporting documents and evidence (for e.g. the fitness booklet record, relevant record of photos/videos of daily exercises and meals consumption, before and after weight/body fat percentage measurement etc). Instead of Refund, we may extend the Program for FREE with closely monitoring the customers.

We reserve the right to make FINAL DECISION at its sole discretion to any request of return or refund, and it will be binding on the customers.     

Delivery Policy

  1. Delivery/Shipping Time:
    • Orders received will be processed and delivered to your doorstep:-
      • within 3 working days for Klang Valley; or
      • within 5 working days for outside Klang Valley.
    • Via our own logistic team or Grab Delivery or our Cold Trans Partner.
  2. Delivery Coverage
    • Orders are shipped within Malaysia only. We do not ship to P.O.Box address.
  3. Delivery/ Shipping Cost
    • The cost for delivery/ shipping is calculated and displayed on the Checkout page before you complete your order.
      Orders received will be processed and delivered to your doorstep:-
      (a) within 3 working days for Klang Valley; or
      (b) within 5 working days for outside Klang Valley.
      via our own logistic team or Grab Delivery or our Cold Trans Partner.